Shipping policy
Overview
This Shipping Policy explains how XCLSV Studios processes, ships, and delivers your order. By placing an order with us, you agree to the shipping terms outlined below. XCLSV Studios is a self-fulfillment operation based in Utah. All orders are packed and shipped directly by our team.
Free Shipping
XCLSV Studios offers free standard shipping on all orders within the contiguous United States. No minimum purchase required. Shipping fees, if any, that apply to orders outside the contiguous United States (including Alaska, Hawaii, U.S. territories, and international destinations) will be calculated and displayed at checkout before payment is completed.
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays and any periods during which XCLSV Studios has announced a temporary shipping pause.
You will receive a shipping confirmation email with tracking information once your order has been packed and handed to the carrier. If you do not receive a shipping confirmation within 4 business days of your order, please contact us at contact@xclsvstudios.com with your order number.
⚠ NOTE: During launch drops with high order volume, processing time may extend to 3–5 business days.
Estimated Delivery Times — Domestic (United States)
• Standard Shipping (Free): 5–8 business days after shipment
Delivery estimates begin on the day your order is shipped — not the day you place your order. XCLSV Studios ships from Utah. Customers located farther from Utah should expect delivery toward the higher end of the estimated range.
Carriers
XCLSV Studios ships via one or more of the following carriers depending on your location, package size, and the most efficient option available at the time of shipment: United States Postal Service (USPS), United Parcel Service (UPS), FedEx. The carrier selected for your order will be confirmed in your shipping confirmation email along with your tracking number.
Order Tracking
Once your order ships, you will receive a tracking number via the email address used at checkout. You can use this number to track your package directly on the carrier's website. XCLSV Studios does not control carrier tracking updates and cannot accelerate delivery once an order has shipped.
Incorrect Shipping Address
It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete. XCLSV Studios is not responsible for orders delivered to an incorrect address provided by the customer. If you realize you have entered an incorrect address, contact us immediately at contact@xclsvstudios.com. If your order has not yet shipped, we will do our best to update the address. We cannot redirect packages that have already been handed to the carrier.
Lost or Stolen Packages
A package is considered lost if it has not been delivered within 15 business days after the tracking information shows it was shipped and no tracking updates have occurred for 7 or more consecutive business days. If your package meets this definition, contact us at contact@xclsvstudios.com and we will open an investigation with the carrier on your behalf.
XCLSV Studios is not responsible for packages confirmed as delivered by the carrier but reported as not received by the customer. If your tracking shows 'Delivered' but you did not receive your package, please: (1) check with neighbors and building management, (2) verify the delivery address on your order confirmation, (3) wait 24 hours as carriers sometimes mark packages as delivered before physical delivery occurs. If the issue persists, contact us and we will assist you in filing a claim with the carrier.
Damaged Packages
If your order arrives with visible damage to the packaging or the item inside, please photograph both the packaging and the item immediately upon receipt and contact us at contact@xclsvstudios.com within 7 days of delivery. Do not discard the original packaging, as it may be required for a carrier damage claim. We will work with you to resolve the issue, which may include a replacement, store credit, or refund depending on the circumstances.
International Shipping
At this time, XCLSV Studios ships primarily within the United States. International shipping may be available on a limited basis. If international shipping is offered, it will be displayed as an option at checkout. International customers are responsible for all customs duties, import taxes, tariffs, and fees imposed by their country's government. These charges are not included in the product price or shipping fee and are non-refundable.
Shipping Delays
XCLSV Studios is not responsible for shipping delays caused by carrier issues, weather events, natural disasters, labor disruptions, national holidays, or any other circumstances beyond our control. In such cases, we will do our best to communicate delays transparently but cannot guarantee delivery dates.
XCLSV Studios LLC reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon publication on our website.